Privacy Policy

Last updated: January 2026

Our Commitment to Your Privacy

cx88 operates as Bangladesh's trusted online casino and sports betting platform. We understand that when you share personal information with us, you are placing a significant degree of trust in how we handle it. This Privacy Policy explains exactly what information we collect, why we collect it, how it is used, and the steps we take to keep it secure.

This policy applies to all users of cx88 who access our services through our website. By registering an account, making a deposit, placing a bet, or simply browsing our platform, you acknowledge that you have read and understood the terms set out in this Privacy Policy. Players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh are equally covered by these protections.

cx88 is committed to processing your personal data in a fair, transparent, and lawful manner. We do not sell your data to third parties for their own marketing purposes. We handle your information only in ways that are necessary to provide you with a safe, secure, and enjoyable gaming experience.

Information We Collect

To provide you with a functional, secure, and personalised account on cx88, we collect several categories of personal information. The specific data we hold about you depends on how you interact with our platform. The categories include:

• Identity information: full name, date of birth, and a government-issued identification document number for account verification purposes.
• Contact information: email address and mobile phone number, used for account communications, support, and transaction alerts.
• Financial information: payment method details (such as bKash wallet number, Nagad account, Rocket number, or card data), transaction history, deposit amounts, and withdrawal records.
• Usage data: IP address, device type, browser version, session duration, pages visited, game preferences, betting patterns, and platform navigation history.
• Communications data: records of customer support queries, chat transcripts, emails exchanged with our support team, and any feedback you submit through the platform.

We collect this information directly from you when you register, from your activity on the platform, and in some cases automatically through cookies and tracking technologies described in a later section of this policy.

How We Use Your Information

The personal information held by cx88 is used for specific, legitimate purposes only. We do not process your data for purposes that go beyond what is outlined below:

• Account creation, verification, and ongoing management — including KYC checks required to confirm that you meet the minimum age requirement of 21 years.
• Processing your financial transactions, including deposits made via bKash, Nagad, Rocket, Upay, Visa, Mastercard, or Dutch-Bangla Bank, and the processing of withdrawal requests.
• Providing customer support and responding to your queries, disputes, or account-related concerns in a timely manner.
• Detecting and preventing fraud, money laundering, suspicious account activity, and any form of platform abuse, in order to keep all cx88 users safe.
• Improving and personalising the cx88 experience — for example, surfacing cricket betting markets you are likely to enjoy, or displaying slot games aligned with your stated preferences.
• Sending you service notifications such as deposit confirmations, withdrawal updates, security alerts, and — only where you have opted in — promotional communications about bonuses and new games.

Payment and Financial Data

cx88 takes the handling of financial data with the utmost seriousness. When you make a deposit using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment credentials are processed via verified, encrypted payment gateways. We do not store full card numbers, CVV codes, or complete mobile banking PINs on our own servers.

All deposits and withdrawals are denominated in Bangladeshi Taka (BDT). Transaction histories visible in your account dashboard reflect accurate BDT amounts. If you have questions about a specific transaction, our support team is available to assist you.

Cookies and Tracking Technologies

cx88 uses cookies and similar technologies to ensure our platform functions correctly, to remember your session, and to improve the overall quality of your experience. A cookie is a small text file stored in your browser when you visit a website.

We use the following categories of cookies:

• Essential cookies: required for the platform to function, including login session management, security tokens, and the preservation of your account settings. These cannot be disabled without disrupting service.
• Analytics cookies: help us understand how users navigate the platform, which games are most popular, and where users encounter friction. This data is aggregated and does not identify individual users.
• Preference cookies: remember language settings and display preferences to provide a more consistent and personalised browsing experience across sessions.

Sharing of Your Information

cx88 does not sell, rent, or trade your personal information to third parties for their own commercial gain. However, to operate our platform effectively, we may share data with carefully selected service providers under strict confidentiality obligations. These include:

• Payment processing partners — including the gateway providers that facilitate bKash, Nagad, Rocket, Upay, Visa, and Mastercard transactions. These partners receive only the minimum data necessary to authorise and complete a transaction.
• Identity verification and KYC service providers — who assist us in confirming the identity and age (21+) of our users, as required for responsible gaming compliance.
• Regulatory or law enforcement authorities — only when we are legally required to do so, such as in response to a lawful court order, or when disclosure is necessary to prevent fraud, money laundering, or other criminal activity.

Any third party with whom we share your data is bound by contractual obligations to process it only for the stated purpose and to maintain appropriate security measures. We never permit third-party service providers to use your data for their own marketing or commercial purposes.

Data Retention

cx88 retains your personal data for only as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. In general terms, account data is retained for the duration of your active relationship with cx88 and for a defined period thereafter to meet regulatory requirements.

When data is no longer required, cx88 takes reasonable steps to ensure it is securely deleted or anonymised so that it can no longer be associated with you as an identifiable individual. If you close your account, we will process your deletion request in accordance with our internal data handling procedures.

Your Rights Regarding Your Data

As a user of cx88, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team using the contact details provided at the end of this policy.

• Right of access: you may request a copy of the personal data cx88 holds about you, along with information about how and why it is being processed.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure: in certain circumstances you may request that we delete your personal data. We will assess such requests on a case-by-case basis and, where legally permissible, fulfil them within a reasonable timeframe.
• Right to restrict processing: you may ask cx88 to limit how your data is used while a dispute or correction request is being assessed, without requiring full deletion of your account data.

cx88 will endeavour to respond to all valid data rights requests within 30 days of receipt. In complex cases this period may be extended, but we will keep you informed of any delay and its reason.

Data Security Measures

cx88 employs a range of technical and organisational measures to protect the personal data we hold against unauthorised access, loss, alteration, or disclosure. These measures include 256-bit SSL encryption for all data in transit, access controls that restrict which internal personnel can view personal account data, and regular security assessments of our platform infrastructure.

While cx88 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your cx88 account, to never share your login credentials with others, and to contact our support team immediately if you suspect any unauthorised access to your account.

Children's Privacy

cx88 is strictly an adults-only platform. Our services are not directed at, and must not be used by, any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that we have inadvertently collected data from a person below this age threshold, we will take immediate steps to delete that data from our records. Parents and guardians who believe their child may have registered on cx88 are encouraged to contact our support team without delay.

Changes to This Privacy Policy

cx88 reserves the right to update or amend this Privacy Policy from time to time in response to changes in applicable law, platform functionality, or internal data handling practices. When material changes are made, we will update the 'Last updated' date shown at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the cx88 platform following the publication of any revised Privacy Policy constitutes your acceptance of those changes. We therefore recommend that you review this page periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way cx88 handles your personal data, please reach out to our support team. We are committed to addressing your concerns promptly and transparently.